Course topics:

  • Finding out what people really want, think or believe, particularly when interviews and questionnaires and focus groups aren’t getting to the real answers
  • Handling human error, such as finding out where expert reasoning has gone wrong, or might go wrong
  • Helping people find new solutions to problems, via a package of idea generation methods
  • Choosing the best ways to show knowledge and to transmit knowledge
  • Choosing the appropriate combination of methods for training, teaching, and learning

We also provide customised courses, to suit your needs.

We provide short, medium and long courses:

  • 50 minute courses, for tasters or for specialist specific topics
  • half day courses, for core skills in any of the topics above, or for in-depth specialist topics
  • one day to three day courses, for in-depth skills in any of the topics above

We prefer to deliver courses face to face, but can provide online tuition. We can deliver courses on your site or on ours.







Find out more, or book a course

Example: Finding out what people really think, want or believe

The methods in this course fit together, to unpack topics systematically, as shown below.

Card sorts, to find out what is important to people: Which features of a building are important to this person?


Laddering, to find out why something is important to people: Why did this person consider being sturdy important in a building? Was it for security, or something else?


Visual analogue scales, to quantify someone’s judgments about the features that matter to them: How sturdy do they consider each building in the pack to be?


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